Digital flexographic plates FAQ is the section devoted to frequently asked questions.

Frequently asked questions

Live chat operator

Contact Customer Service

Digital flexo plates FAQ is the part of the site with some questions and answers on the Flexo 24 service.

    Can I browse with any software in Flexo 24?
    No, you can't. To get all the services and features available you need at least this minimum browser release:

    • • Google Chrome 100.0.4896.127. MAC | PC
    • • Firefox Quantum 60.0.2 (64 bit). MAC | PC
    • • Safari version 15.4 (12605.2.8). MAC
    • • Opera Version 60.0.3255.27(64 bit). MAC or Version 62.0.3331.72 PC
    • • Edge Version 84.0.522.52. PC
    How can I register at the Flexo 24 website?
    You can register and create an account at the Flexo 24 website by clicking at any time on the “Register”button at the top right corner while browsing the Flexo 24 website. At theregistration page you can fill-in all the useful fields, those marked with a redasterisk. After completing the fields, you will receive a confirmation e-mailfor the activation and access to your new account. PLEASE NOTE: if you do notreceive it, check the SPAM folder or contact us.
    How can I receive a quotation without buying?
    You can see the prices of digital flexo plates and obtain a quotation at the “configure your plate”.Select the substrate on which to print, and all the necessary options. Then, thesystem will give you a quotation based on your PDF choices.
    I made a mistake while placing my order. How can I delete it?
    If you made a mistake when ordering and have already paid, you can contact customer service for assistance at +39 0422 1650004 from 8:30 am to 12:30 pm and from 2:00 PM to 5:30 PM.
    My upload has failed.
    If your file did not upload, or if you prefer to upload it later, simply log in to your account and go to “my orders”. Select the order you left pending, and click on "Load File".
    How should I prepare the file for the digital flexo plate?
    The PDF files for engraving flexo plates must comply with the guidelines. In any case, before placing your order and while configuring the plate, at step 2 you can upload the file for a check. In a few moments you will know if the file is correct; if it is not, you will be immediately notified of any errors found.
    Can I have a free verification and analysis of the file I sent?
    Yes of course. During creation of your order, you can send the file for a free instant check. You will be notified whether it meets our guidelines with a series of alerts.
    How can I retrieve my account username or password?
    To recover your password click "login" and enter the email address you used to register. Click on the link "recover my password" that you will find below the form, and in a few moments you will receive an email containing instructions to reset your password.
    How should I clean digital flexo plates?
    The digital flexo plate must always be cleaned after use. Proper cleaning and careful storage will make it last longer. In the instructions document you will find more information on cleaning and storing digital flexo plates.
    How should I store the digital flexo plate?
    Plates must be stored carefully for better performance and durability. In the instructions document sent together with your shipment, you can find more information on how to store your plates.
    How should I open the package I received?
    When you receive the package from Flexo 24, make sure that all the seals are intact. If not, please notify the courier immediately and call Flexo 24 on +39 0422 1650004. The package must be carefully opened using the special facilitated opening. Do not use cutters or any other tool that may damage the plate.
    After placing my order, can I change the delivery address?
    Once your payment has been accepted, Flexo 24 instantly prepares your order. If you provided a wrong delivery address, please contact us immediately on +39 0422 1650004, via chat, one of our social channels or by e-mail.
    Can I receive my package at an address other than the billing address and anonymously?
    Yes. Delivery addresses can be different from commercial invoice. You can change it in your personal area. You can also receive your plate anonymously.
    Can I pay for the plates I ordered with a credit card?
    Yes, you can. Flexo 24 offers the possibility to purchase with all credit cards, including rechargeable ones. Banks have recently added double security with the use of the PIN for each payment. Read more in this article.
    Before installing it, how should I store the digital flexo plate I receive?
    The digital flexo plate must be stored away from heat sources in a dark and dry environment. Always refer to the instructions we sent with the plate.
    How should I dispose a digital flexo plate at the end of its life-cycle?
    The worn-out material can be disposed of in accordance with the regulations in your area on the . Contact your regional/provincial authority for special waste management to learn more about it.
    Is Flexo 24 responsible for receiving and disposing of the returns?
    No, Flexo 24 does not handle returns. If the plate you receive shows obvious flaws, contact Flexo 24 at +39 0422 1650004
    How much should the maximum file weight be?
    The exclusive software manages files that weigh up to 100Mb. (Hundred Megabytes)
    How to duplicate the order?
    In the case you would like to make a copy of the plates your are ordering, just click to the “+” on the cart page.
    • save configuration (*)
    • HYBRID Screen.
    • KODAK DIGICAP Selection
    For each percentage of shade, especially those from 1% to 5%, will all the dots on the plates be engraved?
    No. According to the study of our technicians, for the engraving of the minimum dot we propose the solution, in order to achieve the desired effect, using the hybrid screen according to the type of plate chosen. Read more about minimum dot.
    Why should I choose HYBRID DOT?
    The minimum dot acts in shades less than 5% (Percentage of the color "spot color", Pantone for example). The size of the dot does not decrease from 5% to 1% but the dots are arranged roughly making the minimum dots more stable and the same printing effect. Read more about hybrid dot.
    How do I set up Digicap?
    The Kodak Digicap NX patterns algorithm must be set in the "Configure Plate". After setting the resolution in "Kodak NX dpi" and uploading the PDF file, you can select under each preview the Digicap: None/No pattern, Standard, Advanced01, Advanced02, Advanced03, Advanced04, Advanced05). You can also use different patterns in different color plates but from the same project. Read in-depth reviews:
    Can I use the hybrid screen by selecting the Kodak resolution?
    No, the hybrid screen has no relation to Kodak patterns. The KODAK NX polymer uses a different technology that replaces the hybrid screen. Read our article to find out all about Kodak.
    Does Flexo24 customer support include shipping features?
    Flexo 24 assist all shipping by issuing the DHL Express tracking number for each closed order. For this, the order conclusion email contains the tracking number with which to follow the package.
    Does Flexo24 issue the proforma invoices?
    Yes, we do. After 3 business days from the closing order, the proforma invoice will be available in the company account. Check your proforma invoices now from the "My Orders" list, from this link.
    How can we handle each channel/colour name?
    The PDF analysis software - exclusive to the Flexo 24 system - assigns the name of the channel/colour preview to be engraved. We, therefore, recommend naming them without special characters, possibly simple and short.
    Where can I find the distortion calculation table?
    Also known as elongation or K-factor, the distortion calculation table is always available in the Flexo 24 Blog! Before uploading the pdf for plate making with Flexo 24, you can calculate the negative distortion to be applied to the PDF by filling in the data in the fields you will find here, from this link.
    How can I ask for assistance?
    An assistance service is always available. Choose the channel you prefer:
    • by calling +39 0422 1650004, an assistant will answer all your questions;
    • by email at;
    • by connecting with one of our operators via the integrated chat that you will find here at the Flexo 24 website;
    • via Facebook Messenger by connecting to our page, where you can stay up-to-date on all the latest Flexo 24 innovations;
    • via Twitter by following our profile at, and by using Twitter DM (Direct Messages) to request all the support you need. You will be kept updated with live tweets from the most important flexo printing fairs;
    • via LinkedIn at, where you can find the latest flexo printing news and the latest job offers to join the Flexo 24 team;
    • watching the Official YouTube Channel Flexo 24 - your partner in flexo. Here you can find all the Flexo 24 tutorials and more videos about flexography.

    Book a free call with the Flexo 24 expert:

    Contact us if you have more questions

    Telephone helpline service available from 8:30 to 12:30
    and from 14:00 to 17:30
    Or call the number
    (+39) 0422 165 0004
    from 8:30 to 12:30
    and from 14:00 to 17:30

    Send a request!

    Our Office

    Via Giorgione, 8 31056 Roncade (Tv) Italy

    Working hours

    From Monday to Friday:

    from 8:30 to 12:30 and from 14 to 17:30